Refund policy

Refund & Cancellation Policy

Last updated: September 7, 2026

At Moonlit Creations, we sell digital products that are delivered electronically. Because digital products cannot be physically returned once they have been downloaded or accessed, all digital product sales are generally considered final.

However, we want you to have a positive experience with your purchase. If there is a problem with your order, please contact us and we will be happy to review the situation.

Refunds may be considered in the following situations:

1. The digital product was not delivered
If you completed your purchase but did not receive access to your digital files or download link, please contact us so we can help you access your purchase.

2. The files are technically defective
If a file is corrupted, incomplete, or otherwise unusable due to a technical issue with the files provided by Moonlit Creations, please contact us. We will first work to resolve the issue or provide a replacement file.

3. The product materially differs from its description
If the digital product you received is materially different from the product description or what was shown at the time of purchase, please contact us so we can review the issue and determine an appropriate resolution.

4. Duplicate or accidental duplicate charges
If you were charged more than once for the same purchase due to a payment or technical error, please contact us. Duplicate charges will be reviewed and refunded when applicable.

What is generally not eligible for a refund

Refunds are generally not available because:

You changed your mind after purchasing.
You purchased the wrong product.
You purchased a product without reviewing its description or included files.
You are unable to use a particular file format or software that is required and was clearly stated in the product description.
You no longer need or want the product.
You expected the product to contain features, formats, or content that were not included in the product description.

We encourage you to carefully review the product description, previews, included files, formats, and requirements before completing your purchase.

Technical Problems

If you experience difficulty downloading, opening, or using your files, please contact us before requesting a refund. In many cases, we can quickly resolve the problem or provide an alternative solution.

How to Contact Us

To request assistance with an order, please contact us at:

kindinkcoloriong@gmail.com

Please include your order number and a brief description of the issue. If applicable, screenshots or other relevant information may help us resolve the problem more quickly.